Frequently Asked Questions

WHAT IS CDM AND HOW IS IT CONVERTED INTO KGS
CDM means Cubic Decimeter(Presently for A.P 2CDM = 1Kg.). Articles, which are light in weight and occupy more space, are charged on CDM basis. Multiplication of Length, Width and Height (LxWxH of a consignment) and division by 2 gives a consignment's weight. For Tamilnadu, Karnataka and Pondicherry the CDM should be divided by 2.5 to get the weight in Kgs.
HOW IS DEMURRAGE CHARGED?
Demurrage Charges Per Day
Kg Price
1-25
1.75
26-50 3.50
51-75 5.25
76-100 Above 7.00
IF ANY COMPLAINT IS TO BE MADE, WHERE CAN IT BE SENT TO?
For any complaint/clarification, communication can be sent to either Head Office at Vijayawada or any nearest Regional office/Controlling point(s).
IN CASE THE ORIGINAL CONSIGNEE COPY IS LOST, WHAT IS THE PROCEDURE TO BE FOLLOWED?
On executing an indemnity bond (on Rs.10/- non-judicial stamp paper) delivery can be taken by the consignee. In case of self-booked consignment, consignor has to execute such bond and obtain due certification from the booking branch.
IN HOW MANY STATES IS NAVATA NETWORK SPREAD?
Spread in 8 states (664 branches/agencies) 1) Andhra Pradesh 2) Telangana 3) Karnataka 4) Tamil Nadu 5) Pondicherry 6) Gujarat 7) Maharashtra 8) Odisha
IS THERE ANY PROVISION/FACILITY TO ALLOT A SEPARATE VEHICLE FOR TRANSPORTATION OF FULL LOAD?
Yes. There is such provision/facility provided, delivery of the load is at a single point.
WHAT IS THE FREE STORAGE PERIOD OR WHAT IS THE GRACE PERIOD ALLOWED FOR CLEARING THE CONSIGNMENT WITHOUT DEMURRAGE CHARGES?
"15 days" is the free storage period from the date, the consignment reaches the destination.
WHAT IS THE PRIME DOCUMENT TO BE PRESENTED FOR TAKING DELIVERY OF ONE'S CONSIGNMENT?
Original consignee copy is the prime document. If it is lost, the procedure referred under item 3 needs to be followed.
WHAT IS THE PROCEDURE TO BE FOLLOWED AT THE TIME OF TAKING DELIVERY OF A CONSIGNMENT??
Duly discharged original consignee copy (i.e., signed by affixing firm's stamp) needs to be presented.
WHAT IS WITH-PASS SYSTEM?
This is a special facility provided for speedy delivery, whereby the consignee copy is sent along with the consignment and on reaching destination, the consignee will be informed about the arrival of the consignment. (This facility is provided to avoid courier/postal delay).
ARE THERE ANY SPECIAL DISCOUNTS? IF SO, WHAT ARE THEY?
Yes. For discount details for part loads/full loads, please contact your nearest transhipments.
IS THERE DOOR DELIVERY FACILITY? IF SO, HOW IS IT CHARGED?
Yes. Door delivery charges depend on the local market conditions.
 

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